Temple St. Clair Privacy Policy

Temple St. Clair LLC (“Temple St. Clair,” “we”, “us” or “our”) respects you (“you” or “your”) concerns about privacy.

Please take a moment to read the following Privacy Policy that explains how we collect, use, disclose and transfer the personal information that you provide to us, including on this website (“Website”), our mobile applications, and other digital platforms, including our social media platforms, and through the services we offer through these platforms (collectively referred to as the “Platforms”), when you visit a Temple St. Clair boutique, or contact the Temple St. Clair Brand Ambassador by telephone. It also explains how we collect information using cookies and related technologies when you use our Platforms.

Where we offer our products for sale online or by phone through Temple St. Clair, you must read the applicable Conditions of Sale, which will govern the terms and conditions of any such purchases made in this way.

Updates to our Privacy Policy

From time to time, we may update this Privacy Policy. When we do, we will publish the changes on our Website.

Collection of Your Information And How We Use It

We may obtain personal information about you in different ways: (1) information you provide to us; (2) information we collect and receive from others; and (3) information we collect when you use the Platforms. We collect the information from you as detailed below:

Information You Provide to Us

• To access certain areas of our Platforms, you will need to register with us. During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number). By entering your details in the fields requested, you enable Temple St. Clair to provide you with the services you select;
• When you purchase products online or by phone, we collect information such as your purchase details and relevant payment information. Our third-party payment processor service provider, Shopify, may also collect billing information, such as your first and last name, email address, phone number, credit card or debit card number, and billing and shipping addresses. In addition, we will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), or when you submit feedback, comments, or any other information through the Website, or otherwise engage with any interactive portions of our Website, or when you provide your details when you visit a Temple St. Clair boutique or contact Temple St. Clair client services or brand ambassador by telephone. Please note that phone calls will on occasion be recorded for security, training, and development purposes.

Information We Collect or Receive from Others

We may update and supplement personal information that we have collected directly from you with other information that we obtain from third parties.

• If you choose to interact with Temple St. Clair via a social media platform or other third-party service, we may collect the information you have provided to us through that platform, such as your profile picture, contact list, education, work history, events, relationship status, likes, gender, location, URL, biography, or any additional image or information;
• We may obtain personal information about individuals who are not yet users of our Platforms. When we associate information that we obtain from third parties with personal information that we have collected under the terms of this Privacy Policy, we will treat the acquired information in the same way we treat that information according to the terms of this Privacy Policy.

Information We Collect Automatically

We, ourselves, or through a third-party vendor, may collect certain information automatically about visitors to our Platform, such as the information identified below and as described in the section headed "Cookies and other information that we automatically collect":

• technical information, including the Internet protocol (IP) address, browser type, internet service provider, device identifier, your login information, time zone setting, browser plug-in types and versions, operating system and platform, and geographical location;
• information about your visits and use of the Platforms, including the full Uniform Resource Locators (URL), clickstream to, through and from our Website, pages you viewed and searched for, page response times, length of visits to certain pages, referral source/exit pages, page interaction information (such as scrolling, clicks and mouse-overs), and website navigation and search terms used;
• mobile network information, such as the unique device identifier assigned to your mobile device, mobile carrier, operating system, and other device attributes, when you access the Website via a browser on that device;
• information collected by cookies, web beacons (including pixels and tags) and other technologies (collectively “Cookies”).

We will collect information about your location to the extent that we provide any location services, described in the section headed "Location services" below.

We use this data to (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with the Platforms; (3) personalize your visit to the Platforms and when you use the Platforms; (4) measure the usability of the Platforms and the effectiveness of our communications; and (5) otherwise manage and enhance the Platforms.

How We use Your Personal Information

We will use the information we collect from you to:

• Manage and fulfill purchase and repair orders, facilitate delivery, and to provide after-sales services;
• Manage our accounts and records;
• Manage your inquiries and requests;
• Send service-related communications, including announcements and administrative messages such as order confirmation, information regarding changes to our policies, terms and conditions, as well as other information, including newsletters, announcements, or other information about us;
• Identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us;
• Send you marketing communications (including e-mails and social media audience matching) relating to us and other third-party partners and that we think may be of interest to you where we have a legitimate basis to do so;
• Conduct market research so that we can continuously improve the services we provide to our clients;
• Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platform and services secure;
• Understand how our Platform is used so that we can continuously improve our Platform and services and other offerings.
• Enforce this Privacy Policy, the Terms and Conditions, and any other terms that you have agreed to.
• Comply with and enforce applicable legal requirements, relevant industry standards and policies.

To the extent we process deidentified information, we will maintain and use the information in deidentified form and will not attempt to reidentify the information unless permitted by applicable law.

Cookies and Other Information that We Automatically Collect

Like most platforms, Temple St. Clair logs IP addresses and uses cookies and similar technologies (i.e., web beacons or pixels on our Website or other Platforms) that allow us to recognize you and to customize your experience and provide us with information about the way our visitors access our Platform.

What is a Cookie?

Cookies are text files, containing small amounts of information, which are stored on your computer, mobile device, or other Internet-connected device. They are generally used to uniquely identify the visitor’s browser or to store information or settings in the browser.

There are two Broad Categories of Cookies:

• First party cookies: served directly by Temple St. Clair to your device. They are used only by Temple St. Clair to recognize your device when it revisits our Platforms.
• Third party cookies: which are served by a third-party service provider on our Platforms and can be used to recognize your device when it visits other platforms.

Cookies can remain on your device for different periods of time. Temple St. Clair uses both 'session cookies' and ‘permanent cookies’.

How to Control or Delete Cookies

You have the right to withdraw consent for non-essential Cookies and refuse their use at any time.

IP Addresses

We will collect information about your computer or mobile device, including your IP address, operating system, log-in times, and browser type. We use this information for internal reporting purposes.

Sharing Your Information

We do not share personal information about you with other people or non-affiliated companies except under the following circumstances:

• we will disclose your personal information to third party providers for services related to payment and fraud prevention;
• we will disclose your personal information to analytics service providers to collect information about how you use our Platforms;
• we will disclose your personal information to any law enforcement agency or other third party where we believe this is necessary to comply with a legal or regulatory obligation;
• we will disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.

We may share aggregated or de-identified information, and we do not sell personal information.

International Transfers

Information we collect may be transferred to any country or territory where third-party service providers are located.

EU Data Subject Rights

Under the General Data Protection Regulation (“GDPR”), if you are an EU resident and we are processing your personal information, you have the following rights:

• Right of access to request a copy of the information that we hold about you.
• Right of rectification to correct any inaccuracies or incomplete information.
• Right to request erasure of your personal information.
• Right to withdrawal of consent for processing your information.
• Right to object to processing for direct marketing purposes.

Protecting Your Information

We are committed to protecting the personal information we collect, limiting access to employees who need it, and implementing safeguards against unauthorized access.

Your Choices

You have the right to ask for access to any personal information that we hold about you and to correct any inaccuracies. If you wish to exercise any of these rights, you may contact us via the provided email.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices.

Children

The Platform is not directed at children under the age of 13.

Contact Us

If you have any questions or comments about this Privacy Policy, please contact us at:

clientservices@templestclair.com
TSC LLC 594 Broadway New York, NY 10012

State Privacy Rights

For our customers residing in California, Virginia, Colorado, Connecticut and Utah, state law grants you additional rights under applicable law regarding personal information.